Flights
How can I change my password?
To change your password please follow the steps below, your new password will be sent to your e-mail address that you entered when you first created your membership account.

Log into my account on our website.
You will find on the left side of the page "Change Password"
Carry out the recommended steps then click "submit"
The new password will be sent to your registered e-mail address immediately.
How to select my destination?
Your destination can be selected by entering or typing the city name or IATA code in the appropriate box.

How can I modify/cancel a previous booking?
You can change/cancel your previous booking at any time, however the change of date or cancellation depends completely upon the terms and conditions of the airlines you have chosen, the fare and availability of your amended booking.

Log into www.femishtravel.com
Go to my account and choose the itinerary that need to be cancelled then press cancel button.
Write down the reason for cancellation
Submit your request.
Our customer service team will review the terms and conditions that apply to your request and inform you about the cancellation policy.
There is a possibility that additional service fee may be charged for cancellation/change of date depending upon the terms and conditions of the airlines.
You can change/cancel your reservation by calling Paul at
Our customer service agents are available 24 hours a day, 7 days a week.

How can I access more information about hotels, car rentals and cruise arrangements?
  www.femishtravel.com offers hotel, car rental and cruise arrangements. You can reach our customer service team on +233 24 267 0300 and they will gladly provide support regarding bookings, payment and others.

What does online payment mean?
It's the new booking service on Flyin.com that makes it easy and instant to pay and issue your ticket.

What do I need to make online payment?
All that you need is to have a valid credit card.

Once the payment is made, where can I get my tickets?
The electronic tickets will be automatically issued; you can view and print the passenger receipt, invoice and e-ticket by

logging into My account section on phptravels.net homepage. It will also be sent to your email.

What happens if I cancel my booking that I paid for online and collected my tickets?
By cancelling the booking online, the refunded amount will be automatically deposited into your account; several charges might be applied for each passenger in the booking.

After paying online, if I did not receive the ticket, what shall I do?
If you did not receive your e-ticket within 24 hours or your flight is soon, please contact Flyin.com customer service team.

Electronic ticket, what does it mean?
It is the electronic form of a paper ticket and a method to document the sale where the e-ticketing record is stored in the airline database, and it can be retrieved at any time. The passenger will be provided with an e-ticket receipt instead of the normal paper ticket.

What's the value of e-ticketing?
To provide passengers with the simplest, most efficient and convenient service.

How is electronic ticket useful?
E-Tickets bring an array of benefits to passengers as no hardcopy tickets to be carried during the trip, no lost tickets, easier modification of ticket itineraries, faster refund process, faster check-in at airports and self-service kiosks. In addition, e-tickets can be purchased through more convenient channels (i.e. internet).

What's the value of booking information while issuing an e-ticket?
Having the proper booking information enables the airline to provide better customer service. Therefore, the passenger shall ensure that his/her name must be spelt as per the passport.

Are there any additional requirements to issue e-tickets?
As long as the passenger has spelt his/her name as shown on the passport and receives and maintain the e-ticket receipt, his journey is confirmed.

Are there any additional requirements to issue e-tickets?
One of the following identification documents must be presented
- Passport (must be available in all international flights)
- Residency ID
- National ID

Do I have to carry a copy of the e-ticket receipt to check-in the flight?
We recommend that you show the e-ticket receipt along with same form of identification. This will facilitate and speed up the check in process.

Do I have to carry a copy of the e-ticket receipt to step in the airport?
We recommend the passenger to always have a copy of their e-ticket receipt to be shown to airport security if requested.

Hotels
Do children receive discounted prices?
The policy regarding child reductions varies between hotels. Please be assured that whenever discounts apply, it will be passed onto you.